Refund policy

At The Grandeur, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we'll do our best to resolve it.

1. Damaged, defective or incorrect products

If you receive a product that is:

  • Damaged during transit
  • Defective
  • Incorrect
  • Missing essential parts
  • Significantly different from the product description

please contact us at Thegrandeurhome032@gmail.com or through WhatsApp within 48 hours of delivery.

Please provide:

  • Order number
  • Clear photos of the product
  • Photos/videos of the packaging
  • A short description of the issue

We may request additional information or a video to verify the issue.

After verification, we may offer an appropriate resolution, which can include replacement, repair, refund or another suitable resolution, depending on the nature of the issue and product availability.

2. Change of mind / unwanted products

Returns for a change of mind, personal preference, incorrect size selection or simply not liking the product are subject to the product-specific return eligibility shown on the website.

Where a product is marked as non-returnable, it cannot be returned for these reasons.

3. Personalised & customised products

Personalised or customised products are made specifically according to the information provided by the customer.

Therefore, they are not eligible for return or exchange for change of mind, incorrect personalisation details provided by the customer, or personal preference.

However, if a personalised product arrives damaged, defective, incorrect due to an error on our part, or materially different from the approved/customised order, please contact us and we'll review the issue.

4. Return conditions

Where a return is approved, the product may need to be:

  • Unused
  • In its original condition
  • Returned with original packaging and accessories
  • Accompanied by the order details

Products that have been damaged, modified or used beyond what is reasonably necessary to inspect the product may not qualify for a return where applicable.

5. Refunds

Once an approved return is received and inspected, we will communicate the status of your refund.

Approved refunds will be processed through the applicable payment method and within the time period required under applicable law.

For COD orders, we may request bank/UPI details where necessary to process an approved refund.

6. Return shipping

For an eligible return caused by a damaged, defective or incorrect product, we will provide the appropriate return instructions and handle return shipping as applicable.

For other eligible returns, any applicable return shipping or other charges will be communicated before the return is processed.