Shipping policy

Order processing

Regular orders: Generally dispatched within 24 hours.

Personalised orders: Generally dispatched within 3–4 days, depending on the complexity of the customisation.

Orders placed on Sundays, public holidays or during exceptional sale periods may take additional processing time.

Delivery

After dispatch, delivery time depends on your location, courier partner and other circumstances affecting transportation.

Estimated delivery timelines shown on the website are estimates and not guaranteed delivery dates.

Once your order has been shipped, you'll receive tracking information where available.

Delays

Courier delays can occasionally occur because of weather, holidays, remote locations, operational issues or other circumstances outside our reasonable control.

If your tracking hasn't updated for an unusually long period or your order appears to be stuck, contact us and we'll help you check with the courier.

Incorrect address

Please make sure your shipping address, phone number and PIN code are correct before placing your order.

If an order is returned to us because of an incorrect/incomplete address, repeated delivery failure or the recipient being unavailable, any applicable re-shipping costs may be communicated before the order is sent again.