Terms of service

Welcome to The Grandeur.

These Terms of Service govern your use of our website, products and services. By accessing our website or placing an order with us, you agree to these terms.

Please read them carefully before using our website or purchasing from us.

1. ABOUT THE GRANDEUR

The Grandeur is a design and manufacturing brand focused on creating aesthetic, functional and design-led products in India.

Throughout this website, the terms "we", "us", "our" and "The Grandeur" refer to The Grandeur.

Our website is operated using Shopify, which provides the ecommerce platform that allows us to sell our products and services online.

2. USING OUR WEBSITE

By using our website, you confirm that:

  • You are legally capable of entering into a purchase agreement.
  • The information you provide to us is accurate and complete.
  • You will use our website only for lawful purposes.
  • You will not attempt to interfere with, damage or misuse our website or its services.

We reserve the right to refuse service, cancel accounts or cancel orders where we reasonably believe our terms have been violated or fraudulent activity is involved.

3. OUR PRODUCTS

We make reasonable efforts to display our products, colours, sizes and details as accurately as possible.

However, actual colours may vary slightly depending on your device, screen settings, lighting and photography.

Product dimensions, specifications, materials, finishes and other details are provided on the relevant product page.

Some products may have minor variations in colour, texture, finish or appearance due to manufacturing processes. Such variations do not necessarily indicate a defect.

We reserve the right to update product information, specifications, pricing or availability when required.

4. PRODUCT AVAILABILITY

All products are subject to availability.

We may limit the quantity of products available for purchase and may discontinue a product at any time.

If we are unable to fulfil an order that you have placed, we will contact you using the details provided with your order and arrange an appropriate resolution, including a refund where applicable.

5. ORDERS

When you place an order through our website, you are requesting to purchase the selected products.

Your order will be considered accepted once we have successfully processed the order and payment, where applicable.

We reserve the right to cancel or refuse an order in situations including:

  • Product availability issues
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Unusual or suspicious ordering activity
  • Other circumstances where we reasonably cannot fulfil the order

If we cancel an order for which payment has already been received, the applicable amount will be refunded through the appropriate payment method.

Please review your order carefully before completing your purchase.

6. PRICING & PAYMENTS

All product prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

Prices, discounts and promotional offers may change from time to time.

The price applicable to your order will be the price displayed at the time the order is placed, subject to any applicable promotional terms.

We currently offer payment methods displayed at checkout, which may include:

  • UPI
  • Credit/debit cards
  • Net banking
  • Other online payment methods
  • Cash on Delivery
  • Partial COD, where available

Payment options may vary depending on the order, location and other applicable conditions.

7. PREPAID ORDERS

We may offer additional discounts on prepaid orders from time to time.

Any such discount will be subject to the terms displayed on the website or checkout at the time of purchase.

Promotional offers may not always be combined unless specifically stated.

8. CASH ON DELIVERY & PARTIAL COD

Cash on Delivery and Partial COD may be available only for eligible orders.

For Partial COD orders, a portion of the order value may need to be paid online to confirm the order, with the remaining amount payable at delivery.

The applicable payment amount, charges and eligibility will be displayed during checkout.

Orders placed using COD or Partial COD may be subject to additional verification to prevent fraudulent or unconfirmed orders.

9. SHIPPING & DELIVERY

We currently ship across India.

Regular orders

Regular orders are generally dispatched within 24 hours.

Personalised orders

Personalised or customised orders generally take 3–4 days to dispatch, depending on the nature of the customisation.

After dispatch, delivery time depends on the destination, courier partner and other factors affecting transportation.

Any delivery timelines shown on the website are estimates and are not guaranteed dates.

Once your order has been dispatched, tracking information will be provided where available.

For complete information, please refer to our Shipping & Delivery Policy.

10. DELIVERY DELAYS

We work with third-party courier partners to deliver your orders.

Although we make reasonable efforts to ensure timely delivery, delays may occur because of:

  • Courier issues
  • Weather conditions
  • Public holidays
  • Natural events
  • Incorrect address information
  • Remote delivery locations
  • Operational disruptions
  • Other circumstances outside our reasonable control

If your order appears to be significantly delayed or the tracking information indicates an issue, please contact us and we'll help you check the status.

11. RETURNS, EXCHANGES & REFUNDS

Returns, exchanges and refunds are governed by our Return & Refund Policy.

Please review that policy before placing an order.

Products that are personalised or customised may have different return eligibility because they are made specifically according to the customer's requirements.

If your order arrives damaged, defective or incorrect, please contact us as soon as possible with the required photos/videos so that we can review the issue and provide the appropriate resolution.

12. PERSONALISED PRODUCTS

For personalised products, customers are responsible for providing accurate:

  • Names
  • Text
  • Images
  • Spelling
  • Other customisation details

Please review your customisation carefully before placing your order.

Once production has started, changes or cancellation may not be possible.

Personalised products are generally not eligible for return or exchange due to change of mind or incorrect information provided by the customer.

However, if a product is damaged, defective or incorrectly personalised due to an error on our part, please contact us so that we can review and resolve the issue.

13. ORDER CANCELLATION

If you wish to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before the order is dispatched or enters production.

For personalised products, cancellation may not be possible once production has started.

If an eligible cancellation is accepted after payment has been made, the applicable refund will be processed through the appropriate payment method.

14. INTELLECTUAL PROPERTY

All content available on our website, including but not limited to:

  • Brand name
  • Logos
  • Product designs
  • Product photographs
  • Videos
  • Graphics
  • Text
  • Website design
  • Product descriptions
  • Marketing materials

belongs to The Grandeur or its respective licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, republish or commercially use our content without our prior written permission.

15. USER REVIEWS & CONTENT

If you submit a review, photograph, video, testimonial or other content to us, you confirm that you have the necessary rights to share that content.

By submitting content to us, you grant The Grandeur permission to use, reproduce, display and publish that content for purposes including website display, marketing, advertising and social media, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, abusive, offensive or otherwise inappropriate.

16. THIRD-PARTY SERVICES

Our website may use third-party services such as payment providers, shipping partners, analytics services, review platforms and other tools.

These services may operate under their own terms and privacy policies.

We are not responsible for the independent operation, policies or practices of third-party services.

17. ACCURACY OF INFORMATION

We try to keep all information on our website accurate and up to date.

However, there may occasionally be typographical errors, incorrect pricing, inaccurate product information or other unintended errors.

We reserve the right to correct such errors and, where appropriate, cancel or modify an affected order.

If a customer has already made payment for an order that we cannot fulfil due to such an error, we will provide the appropriate refund or resolution.

18. WEBSITE AVAILABILITY

We do not guarantee that our website will always be available, uninterrupted or completely error-free.

Website availability may occasionally be affected by maintenance, technical problems, third-party services or circumstances beyond our control.

19. LIMITATION OF LIABILITY

To the extent permitted by applicable law, The Grandeur shall not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

20. GOVERNING LAW

These Terms of Service shall be governed by the laws of India.

Any disputes arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the location of The Grandeur's registered/business office, subject to applicable law.

Registered/Business Address:
[INSERT ADDRESS]

21. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The latest version will always be made available on this page, along with the date of the latest update.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

22. CONTACT US

If you have any questions about these Terms or your order, you can contact us:

The Grandeur

📧 Thegrandeurhome032@gmail.com

💬 WhatsApp: Click the WhatsApp button available on our website.

Business Address:

sector 3 bawana industrial area 110039, f-142, 110039 delhi DL, India

Phone:
+91 9599970201

Grievance Email:
Thegrandeurhome032@gmail.com